Last updated: August 6, 2016

At SubstrateSource ("SS"), we understand that your privacy is important to you. We do what we can to protect the information you've provided us. The information obtained is only used to better service you. By visiting, you are accepting our Privacy Policy.

Information Use

SS requests and uses information essential to providing you with SS services. We collect information such as your name, mailing address and credit card information to:

  1. Fill orders
  2. Provide you with customer support

At times, we may use cookies to communicate with your web browser. We use cookies to customize certain web content to maximize your experience on You can disable cookies through your browser; however, you will lose certain functionality on our website. Details can be seen at the bottom of this page.

Google Analytics

We utilize Google Analytics on our site to enhance your shopping experience. For example, by using Google Analytics, we can determine if we should produce more Learn and Creative content, or if we should reorganize how information is displayed on our website. To learn more about how Google uses data, please visit their site How Google uses data when you use our partners’ sites or apps..

Member Driven Content

By submitting content to us, including by not limited to blogs, images, text, and video, you grant us permission to reprint or use the content in connection with our business without compensation to you either monetarily and/or pen accreditation.


We maintain internal practices that help protect the security and confidentiality of information you provide by limiting employee access. We also utilize 3rd party vendors (PayPal and Stripe) to process payment.


SS may contain links to other sites. Our Privacy Policy does not apply to sites other than our own.


Check back for additions or changes to this policy. The last update can be seen at the beginning of this section. We reserve the right to make changes to this document at any time.


We will not disclose, sell, trade or rent personal information, except to the extent necessary to provide you with a requested SS service. For example, we may use third party companies to ship products to you or process credit cards. In the event we use third parties, the information provided them will be limited and will not be used for other purposes.

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

Any information submitted to public areas of SS, such as product reviews, will be public and won't be considered personal information. We can't control and aren't responsible for the actions of other users in regards to information you post in public areas. Information you post in public areas may get collected and used by others to send you unsolicited messages, so be careful.

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Last updated: August 22, 2016

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. This policy explains how we use cookies.


We use cookies to verify your account and determine whether or not you're logged in. This allows you to stay logged in when you navigate pages without having to constantly re-enter login information.


We use cookies to keep your account and data safe. Cookies allow us to determine if someone is attempting to use your account without authorization and to impose security measures.

Analytical Purposes

Google Analytics allows us to collect and analyze data through the use of cookies. We use such cookies to analyze user activity to improve our website. For example, we can determine frequently searched items on our website which can impact our decisions regarding carrying certain product lines. We can also use aggregated information to gain insight regarding page use to improve functionality and user experience.

Restricting cookies

Your browser or device may have settings that allow you to choose whether cookies are used and to delete them. For more information, check our browser's help material. Keep in mind that certain features on may not work if you have disabled cookie use on your device.

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